Frequently Asked Questions

How do I add an account?

Once you have completed onboarding training and you’re ready to add accounts, you can do so by going to our Partner Portal at portal.affiliated.com. On the top of the page, you will click the Add Account tab. From here you can enter in all of your customer’s account information including system information, contacts, passcodes, schedules, and zones. Once submitted, the account will immediately be placed online for monitoring and billing will begin.

Please visit the Add Account how-to guide on the Partner Portal for training material.

How do I obtain additional account numbers?

You can request additional account numbers or a range by speaking with Partner Support at 800-523-4900 or by emailing the request to partnersupport@affiliated.com.

Please keep in mind that some communication technologies (e.g. AlarmNet, two-way voice) require a specific receiver and account number.

How do I place an account on/off test?

You can use the Technician App or Partner Portal to place accounts on/off test. See below for more information or check out our How-To Guides for additional training material.

Technician App

Download the Affiliated Monitoring Technician app from the iOS App Store or Google Play Store by searching for ‘Affiliated Monitoring’.

You can log in using your Partner Portal username and password. Once you are logged in, click the magnifying glass on the top right corner and search for the account you are looking to place on test. This will direct you to the On-Test page for the account.

Partner Portal

From the Partner Portal homepage, search for the account you are looking to place on test. On the left-hand menu, click the On/Off Test link.

Please visit the On/Off Test guides for the App and Portal for additional information.

What is Affiliated’s monitoring agreement policy?

A monitoring agreement is required for all accounts being monitored by Affiliated. An original executed copy of the monitoring agreement must be mailed to Affiliated within 30 days of the account being placed online. If the monitoring agreement is not received within 30 days a missing agreement fee may be applied. In lieu of a hard copy agreement, you may also use our eContract feature on the Technician App or speak with our Business Care team about using your own eContract platform.

Note: The name and address on the agreement must match the information in our system for that customer. Otherwise, the agreement will not be accepted.

How will I receive my invoice?

Invoices are sent as a PDF on the first of every month to the billing email address provided in your Partner Agreement. If you prefer the invoice in Excel format, please email billing@affiliated.com.

How do I cancel an account?

Accounts can be cancelled on the Partner Portal by going to the System Information section and clicking the Cancel Account button.

Please note: All third-party cellular radios must be cancelled directly with the provider except AlarmNet and AlarmPath/NearNet. For AlarmNet and AlarmPath/NearNet radios, please send the cancellation request to updates@affiliated.com.

What Caller ID will my customers see when Affiliated contacts them?

Affiliated’s outbound caller ID is 800-481-2700. Personalized Caller ID is also available. Please contact Business Care for more information.

What phone number should my customers dial to reach Affiliated?

Your customers can reach us at 800-434-4000. A personalized Subscriber Call in Number is also available. Please contact Business Care for more information.