Working with Affiliated
Learn more about how we service and monitor your accounts.
Operations
Standard Operating Procedures
Review our standard alarm handling procedures.
Review our standard alarm handling procedures.
Global Dispatch Instructions
Learn how to determine the appropriate global dispatch instruction for alarm handling.
Learn how to determine the appropriate global dispatch instruction for alarm handling.
Operator Actions
Overview of the most commonly used Operator Actions logged in the event history by our monitoring specialists.
Overview of the most commonly used Operator Actions logged in the event history by our monitoring specialists.
Call Dispositions
Overview of the most commonly used Call Dispositions logged in the event history by our monitoring specialists.
Overview of the most commonly used Call Dispositions logged in the event history by our monitoring specialists.
Operator Actions & Call Dispositions Logged by Stella Virtual Voice
Overview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice.
Overview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice.
PERS Activation Dispositions, Full Clear Events & Operator Actions
Overview of the Dispositions, Full Clear Events & Operator Actions used for PERS alarm handling.
Overview of the Dispositions, Full Clear Events & Operator Actions used for PERS alarm handling.
Enhanced Services
Answering Service
Learn how your customers speak to a live, trained operator, not a machine, even when your office is closed.
Learn how your customers speak to a live, trained operator, not a machine, even when your office is closed.
Stella
Learn how the Stella Customer Engagement Platform helps connect with customers quickly, easily, and effectively.
Learn how the Stella Customer Engagement Platform helps connect with customers quickly, easily, and effectively.
ASAP-to-PSAP
Faster, more accurate dispatching of authorities. See if your local agency is integrated.
Faster, more accurate dispatching of authorities. See if your local agency is integrated.
Integrations and more
Frequently Asked Questions
Find the answers to your most common questions about working with Affiliated.
Find the answers to your most common questions about working with Affiliated.
Signal Level Matching
Learn more about how alarm signals are processed in our systems.
Learn more about how alarm signals are processed in our systems.
Alarm.com Integration
Learn how you can improve operational efficiencies and easily sync customer information between both platforms.
Learn how you can improve operational efficiencies and easily sync customer information between both platforms.
Webinars
A list of webinars we have produced about useful business tools.
A list of webinars we have produced about useful business tools.