Operator Actions & Call Dispositions Logged by Stella Virtual Voice
Below you will find an overview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice.
| EVENT | ACTION | DESCRIPTION |
|---|---|---|
| STE001, IVR008 | Stella Notification Started | Stella has started working down the call list of the account. |
| STE002, IVR003 | Stella Voice Mail | Stella reached voicemail and attempted to leave a message if possible. |
| STE003, IVR004 | Stella Bad Phone Number | The phone number Stella attempted to dial was not valid. |
| STE004, IVR005 | Stella Busy Signal | Stella encountered a busy signal when dialing the number. |
| STE005, IVR002 | Stella No Answer | The premise/individual did not answer the call. |
| STE006, IVR006, OPTRAN | Stella Transferred | Stella transferred the call to an operator after the individual pressed 0. |
| STE007, IVR011, IVR014 | Stella No Calls Made | The call list returned no values and notification is not necessary. |
| IVR012 | Call Answered / Line Drop | Stella’s call was answered but the line dropped or disconnected. |
| IVRX | Call Cancelled (Manual) | Indicates any pending Stella calls on the account were manually cleared. |
| STE008, IVR001 | Stella Calls Not Confirmed | Stella worked down the entire call list and no individual confirmed the call by pressing 1. |
| STE009, IVR016 | Stella Calls Not Confirmed | Stella worked down the entire call list and no individual confirmed the call by pressing 1. |
| STE010, IVR007 | Stella Call Answered, No Confirm | The individual answered the call but did not confirm by pressing 1. |
| STE011 | Stella Call(s) Completed | Stella alarm event handling is completed. |
| STE013 | Stella Msg. Replayed | The caller requested the message to be repeated. |
| STE014 | Stella Call Error | A call error was encountered. |
| STE-FC | Stella – Full Clear | The alarm has been completed and Stella is finished notifying. |