Operator Actions
Below you will find an overview of the most commonly used Operator Actions logged in the event history by our monitoring specialists.
| EVENT | ACTION | DESCRIPTION |
|---|---|---|
| AA | Alarm Accessed | Indicates the start of alarm handling by a specialist. |
| AF | Agency Follow Up | Call back to the dispatch agency about a previous alarm. |
| ASAP | ASAP Update | Sends a message to the Dispatch Agency electronically through the ASAP-to-PSAP integration. For more information on ASAP-to-PSAP, please visit our ASAP-to-PSAP article. |
| CD | Cancel Dispatch | Requested to cancel dispatch with agency. |
| DF | Dispatch Fire Department | Fire Department has been notified. |
| DM | Dispatch Medical | Medical Agency has been notified. |
| DP | Dispatch Police | Police Department has been notified. |
| DR | Dispatch Response Agency | Response Agency has been notified. |
| FC | Full Clear | The alarm has been completed. |
| NOTT | Test Timer Setup | Sets up the next expected Test Timer. |
| ONSITE | Police Officers on Location | Confirms officers are on site. |
| PC, PCS | Partial Clear | Partial Clears the alarm. |
| PCR | Partial Clear for Manager Review | Alarm sent to manager for review upon completion. |