Call Dispositions
Below you will find an overview of the most commonly used Call Dispositions logged in the event history by our monitoring specialists. A call disposition describes the outcome or status of the calls made to the premises, dispatch agency or call list.
| EVENT | ACTION | DESCRIPTION |
|---|---|---|
| VP | Verified By | Indicates a correct passcode was provided by a verify contact |
| NV | Not Verified By | Indicates an incorrect passcode was provided by a verify contact |
| A | Call Answered | The phone was answered by a live person. |
| AB | Call Aborted | The specialist aborted the call. |
| AM | Voice Mail – Left Message | Left a message on an answering machine or voice mail. |
| BZ | Telephone Busy | Specialist reached a fast or busy signal. |
| CU | Cellular Unavailable | Specialist reached a recorded message that the cellular service is unavailable. |
| DC | Disconnected | Specialist reached a recorded message that the phone number has been disconnected. |
| FM | Fax/Modem Answered | Indicates a fax machine or modem answered. |
| NA | No Answer | No one answered or picked up. |
| NC | Telephone Number Changed | Specialist reached a recorded message states that the number has been changed. |
| NM | Voice Mail – No Message Left | Indicates an answering machine or voice mail picked up and the specialist did not leave a message. |
| NS | Not In Service | Specialist reached a recorded message stating the number dialed is not in service. |
| TR | Trouble On Line | Indicates the call did not ring at all, cuts off while ringing, or any other miscellaneous troubles experienced on a call. |
| CR | Contact Reached | The specialist reached the person who is listed on the contact list or premises. |
| LM | Left Message With | A message was left with a person who is not the designated contact. |
| NL | No Longer on List | Contact requested to no longer be called. |
| NR | Runner Notified | Indicates the runner has been notified regarding a UL account. |
| UM | Unable to Leave Message With | Indicates person on phone line cannot or will not take a message. |
| WAG | Wrong Agency Number | The dispatch agency phone number is incorrect. |
| WN | Wrong Number | Specialist was informed that they have called a wrong number. |