Partner Portal Guide: Search

Our universal search function allows you to search for an account by Account Number, Name, Address, or Phone Number. You can also use the Search function located on the top right on every page of the Partner Portal.

To get more granular with your Search, click ‘Search’ from the top navigation bar on the home page.

Search by Account Information

From here you can enter in Search criteria using the customer’s Account Information. The criteria include the following:

Account Number
Name
Address
City
State
Zip
Phone Number
Device ID (IMEI)
API Dealer Reference #
In Service/Out of Service/All

Click Search.

To view a list of all of your accounts, click the ‘See All Accounts’ link to the right of the Search button under Search by Account Information.

Search by Event History Occurrence

If you are looking for a specific event that occurred for a customer you can use the Search by Event History Occurrence. From here you will enter in the following:

Date and Time Frame of Occurrence
Service Type

Click Search.

Search by Contact Information

From here you can enter in Search criteria using the customer’s Contact Information. The criteria include the following:

First Name of Contact
Last Name of Contact
Contact Phone Number
Contact Email Address
Contact Passcode

Click Search.