Partner Portal Guide: Schedules

The Schedules page allows you to view the Open and Close Schedule that is set up on the account. Click Schedules on the left navigation panel.

Adding a Schedule

Click the Add Schedule button and follow the Schedule Wizard.

  • Hours of Operation
    The hours of operation show when the location is to be disarmed and armed on each day of the week.

    Enter in the hours and Click Next.
  • Irregular Open/Close Instructions
    This section shows you how irregular Open and Close signals will be handled.

    • Early Open Window – Enter the number of minutes or hours the site can be opened before the scheduled opening time without generating an alarm. For example, if you enter 30, and the site is scheduled to open at 8:00 a.m., then the site can be opened as early as 7:30 a.m. without generating an alarm.
    • Late Open Window – Enter the number of minutes or hours the site can be opened after the scheduled closing time without generating an alarm. For example, if you enter 30, and the site is scheduled to open at 8:00 a.m., then the site can be opened as late as 8:30 a.m. without generating an alarm.
    • Late Close Window – Enter the number of minutes or hours the site can be closed after the scheduled closing time without generating an alarm. For example, if you enter 30, and the site is scheduled to close at 5:00 p.m., then the site can close as late as 5:30 p.m. without generating an alarm.
    • Early Close Window – The number of minutes or hours the site can be closed before the scheduled closing time without generating an alarm. For example, if you enter 30, and the site is scheduled to close at 5:00 p.m., then the site can close as early as 4:30 p.m. without generating an alarm.
    • Instructions – Select how we are to handle Irregular Openings, Fail to Open and Fail to Close.
    Note: Keep in mind certain instructions may incur an additional charge. Please contact Partner Support for more information.


    Enter in the Instructions and Click Next.

  • Holiday Hours
    This section shows the annual holidays that the location observes.

    Enter the observed holidays for the schedule and click Finish.

Editing a Schedule

If you need to edit the information you can click the edit link on the top right of each section. Remember to click the Save button after making a change.

Deleting a Schedule

If you need to delete the schedule in its entirety, click the Delete Schedule button.