Nova

Affiliated introduced Nova to give your team a faster, easier way to get support. Through a natural, conversational experience, Nova helps your team complete common, account-specific requests without navigating complicated phone menus.

To reach Nova or Partner Support, refer to the “Contact Us” section of the portal for the appropriate phone number.

For the best experience, start by briefly explaining what you need, such as placing an account on test, reviewing signal activity, requesting programming information, or creating an account shell. Speak naturally and clearly, as there are no special commands to learn. Have your account number and starcode ready to help Nova assist you more quickly.

Complete one request at a time and listen for confirmation as Nova verifies important account details and completed actions. If your request requires additional assistance or involves something Nova cannot complete, it will connect you with a Partner Support specialist.

By handling routine requests quickly, Nova helps your team spend less time seeking support and more time serving your customers. Our Partner Support team remains available for complex troubleshooting, unusual account situations, escalations, or anything requiring further review.

Nova will continue to improve and expand over time, with your feedback helping shape future capabilities. It is part of Affiliated’s continued focus on making it faster and more convenient to work with us while keeping our people available whenever you need them.