Partner Portal Guide: Manage Brighton Devices

Assigning a Device to a New Customer

From the home page, click ‘Manage Devices’. From here you will be able to view all of your devices, both Assigned and Unassigned. An assigned device is one that has been given to a customer and “assigned” to them in our system. An unassigned device means the device is in your inventory ready to be “assigned” or given to a customer. To assign a device to a customer, choose “Unassigned” from the drop-down menu under Manage Devices.

From here, click the drop-down menu that says ‘Change Status’ next to the Brighton device you are using for this given customer. Select ‘Assign.’ This will take you to the new account submission page. The IMEI and Device Phone number will prepopulate for you—do not modify these numbers. You will then provide the customer’s information such as account number, type of device, contact information etc. Once you click Submit, the information will be populated into the account and be made active.

Deactivate a Device

Deactivating a Device allows you to disable the SIM Card on the device. The device will no longer be able to call out to the central station. Please keep in mind the device must be removed from the account prior to deactivation, which is described further ahead in this guide. Click the drop-down menu that says ‘Change Status’ next to the Brighton device you are using for this given customer. Select ‘Deactivate’.

Activate a Device

Activating a Device reverses the deactivation process and enables the SIM Card to be turned back on. Click the drop-down menu that says ‘Change Status’ next to the Brighton device you are using for this given customer. Select ‘Activate’.

Removing a Device

This action will remove the Device/IMEI from the account it is currently tied to and gives you the ability to then assign that Device/IMEI to another account and/or customer. Click the drop-down menu that says ‘Change Status’ next to the Brighton device you are using for this given customer. Select ‘Remove’. This option is also available from the account itself on the Device Info page.

Replacing a Device

This option will remove the current device from the account and replace it with a new one. Click the drop-down menu that says ‘Change Status’ next to the Brighton device you are using for this given customer. Select ‘Replace’. The system will then prompt you to enter in the IMEI for the device you are adding to this customer. Click Replace. This option is also available from the account itself on the Device Info page.

Account In/Out of Service

Search for the customer you wish to take out of service. Select the Account In/Out of Service link from the left navigation bar.

Enter in your password for the Partner Portal and click “Put Account Out of Service”. This will stop the monitoring and billing of the account.

Device Info

The Device Info page allows you to view the Device Information, Battery Level, Signal Strength, Recent Locations and more.