{"id":2854,"date":"2022-12-12T16:39:14","date_gmt":"2022-12-12T16:39:14","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=2854"},"modified":"2025-11-11T15:04:54","modified_gmt":"2025-11-11T15:04:54","slug":"pers-activation-dispositions-full-clear-events-operator-actions","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/working-with-affiliated\/pers-activation-dispositions-full-clear-events-operator-actions\/","title":{"rendered":"PERS Activation Dispositions, Full Clear Events &#038; Operator Actions"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>PERS Activation Dispositions, Full Clear Events &amp; Operator Actions<\/h1>\n<h2>PERS Activation Dispositions<\/h2>\n<p>Below you will find an overview of dispositions used after attempting to communicate with PERS subscribers. These events are logged when the specialist is able to determine the cause of the activation.<\/p>\n<table class=\"standard-table\">\n<thead>\n<tr>\n<th>EVENT<\/th>\n<th>ACTION<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>FALL<\/strong><\/td>\n<td>The customer has fallen.<\/td>\n<\/tr>\n<tr>\n<td><strong>HEART<\/strong><\/td>\n<td>The customer has heart\/chest pains.<\/td>\n<\/tr>\n<tr>\n<td><strong>ASSIST<\/strong><\/td>\n<td>Assistance is needed with a task, like calling someone or moving from the bed to a chair<\/td>\n<\/tr>\n<tr>\n<td><strong>UNKNOW<\/strong><\/td>\n<td>Customer had other issue<\/td>\n<\/tr>\n<tr>\n<td><strong>STATUS<\/strong><\/td>\n<td>Customer is checking on the status of EMS\/agency<\/td>\n<\/tr>\n<tr>\n<td><strong>PTEST<\/strong><\/td>\n<td>Customer or partner is testing unit<\/td>\n<\/tr>\n<tr>\n<td><strong>ACC<\/strong><\/td>\n<td>Unit was activated by mistake<\/td>\n<\/tr>\n<tr>\n<td><strong>FCIR<\/strong><\/td>\n<td>Customer had a request that should be redirected to customer service (account changes, technical issues, etc)<\/td>\n<\/tr>\n<tr>\n<td><strong>NORESP<\/strong><\/td>\n<td>Cause not obtained; Customer did not respond<\/td>\n<\/tr>\n<tr>\n<td><strong>NORING<\/strong><\/td>\n<td>Cause not obtained; 2-way voice call did not ring in<\/td>\n<\/tr>\n<tr>\n<td><strong>DROP<\/strong><\/td>\n<td>Cause not obtained; 2-way voice call dropped<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>PERS Full Clear Events<\/h2>\n<p>Below you will find an overview of the specific event codes used when the specialist has completed handling the PERS alarm. This is the outcome or resolution of the alarm.<\/p>\n<table class=\"standard-table\">\n<thead>\n<tr>\n<th>EVENT<\/th>\n<th>ACTION<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>FCNS<\/strong><\/td>\n<td>Account Not Set Up: Account is not set up.<\/td>\n<\/tr>\n<tr>\n<td><strong>FCM<\/strong><\/td>\n<td>EMS Dispatched: The Dispatch Agency has been notified (EMS, PD, FD).<\/td>\n<\/tr>\n<tr>\n<td><strong>FCL<\/strong><\/td>\n<td>Contact Notified: Only the contact list was called<\/td>\n<\/tr>\n<tr>\n<td><strong>FCCD<\/strong><\/td>\n<td>Cancel Dispatch: The agency was dispatched and then cancelled<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Operator Actions &amp; Call Dispositions Logged by Stella Virtual Voice for PERS Alarms<\/h3>\n<p>Below you will find an overview of the events Stella logs when handling the inbound calls on PERS alarms.<\/p>\n<table class=\"standard-table\">\n<thead>\n<tr>\n<th>EVENT<\/th>\n<th>ACTION<\/th>\n<th>DESCRIPTION<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>STP-OK<\/strong><\/td>\n<td>Stella PERS \u2013 Received Call<\/td>\n<td>Stella successfully received the call from the device and began processing the alarm.<\/td>\n<\/tr>\n<tr>\n<td><strong>STP-N<\/strong><\/td>\n<td>Stella PERS \u2013 No Help Needed<\/td>\n<td>Stella determined that the customer does not need help.<\/td>\n<\/tr>\n<tr>\n<td><strong>STP-T<\/strong><\/td>\n<td>Stella PERS \u2013 Customer Testing<\/td>\n<td>Stella determined that the customer is testing their unit.<\/td>\n<\/tr>\n<tr>\n<td><strong>STP-Y<\/strong><\/td>\n<td>Stella PERS \u2013 Help Needed<\/td>\n<td>Stella determined that the customer needs help.<\/td>\n<\/tr>\n<tr>\n<td><strong>STP-OP<\/strong><\/td>\n<td>Stella PERS \u2013 Operator Needed<\/td>\n<td>Stella determined that an operator is required to assist with the alarm.<\/td>\n<\/tr>\n<tr>\n<td><strong>STP-UP<\/strong><\/td>\n<td>Stella PERS \u2013 Event Update<\/td>\n<td>Indicates Stella cannot successfully complete an action.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us PERS Activation Dispositions, Full Clear Events &amp; Operator Actions PERS Activation Dispositions Below you will find an overview of dispositions used after attempting to communicate with PERS subscribers. These events are logged when the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1885,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-2854","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=2854"}],"version-history":[{"count":2,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2854\/revisions"}],"predecessor-version":[{"id":2856,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2854\/revisions\/2856"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=2854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}