{"id":2846,"date":"2022-12-12T16:01:11","date_gmt":"2022-12-12T16:01:11","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=2846"},"modified":"2025-11-11T15:01:21","modified_gmt":"2025-11-11T15:01:21","slug":"operator-actions-call-dispositions-logged-by-stella-virtual-voice","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/working-with-affiliated\/operator-actions-call-dispositions-logged-by-stella-virtual-voice\/","title":{"rendered":"Operator Actions &#038; Call Dispositions Logged by Stella Virtual Voice"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>Operator Actions &amp; Call Dispositions Logged by Stella Virtual Voice<\/h1>\n<p>Below you will find an overview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice.<\/p>\n<table class=\"standard-table\">\n<thead>\n<tr>\n<th>EVENT<\/th>\n<th>ACTION<\/th>\n<th>DESCRIPTION<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>STE001, IVR008<\/strong><\/td>\n<td>Stella Notification Started<\/td>\n<td>Stella has started working down the call list of the account.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE002, IVR003<\/strong><\/td>\n<td>Stella Voice Mail<\/td>\n<td>Stella reached voicemail and attempted to leave a message if possible.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE003, IVR004<\/strong><\/td>\n<td>Stella Bad Phone Number<\/td>\n<td>The phone number Stella attempted to dial was not valid.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE004, IVR005<\/strong><\/td>\n<td>Stella Busy Signal<\/td>\n<td>Stella encountered a busy signal when dialing the number.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE005, IVR002<\/strong><\/td>\n<td>Stella No Answer<\/td>\n<td>The premise\/individual did not answer the call.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE006, IVR006, OPTRAN<\/strong><\/td>\n<td>Stella Transferred<\/td>\n<td>Stella transferred the call to an operator after the individual pressed 0.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE007, IVR011, IVR014<\/strong><\/td>\n<td>Stella No Calls Made<\/td>\n<td>The call list returned no values and notification is not necessary.<\/td>\n<\/tr>\n<tr>\n<td><strong>IVR012<\/strong><\/td>\n<td>Call Answered \/ Line Drop<\/td>\n<td>Stella&#8217;s call was answered but the line dropped or disconnected.<\/td>\n<\/tr>\n<tr>\n<td><strong>IVRX<\/strong><\/td>\n<td>Call Cancelled (Manual)<\/td>\n<td>Indicates any pending Stella calls on the account were manually cleared.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE008, IVR001<\/strong><\/td>\n<td>Stella Calls Not Confirmed<\/td>\n<td>Stella worked down the entire call list and no individual confirmed the call by pressing 1.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE009, IVR016<\/strong><\/td>\n<td>Stella Calls Not Confirmed<\/td>\n<td>Stella worked down the entire call list and no individual confirmed the call by pressing 1.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE010, IVR007<\/strong><\/td>\n<td>Stella Call Answered, No Confirm<\/td>\n<td>The individual answered the call but did not confirm by pressing 1.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE011<\/strong><\/td>\n<td>Stella Call(s) Completed<\/td>\n<td>Stella alarm event handling is completed.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE013<\/strong><\/td>\n<td>Stella Msg. Replayed<\/td>\n<td>The caller requested the message to be repeated.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE014<\/strong><\/td>\n<td>Stella Call Error<\/td>\n<td>A call error was encountered.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE-FC<\/strong><\/td>\n<td>Stella \u2013 Full Clear<\/td>\n<td>The alarm has been completed and Stella is finished notifying.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us Operator Actions &amp; Call Dispositions Logged by Stella Virtual Voice Below you will find an overview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice. EVENT ACTION DESCRIPTION [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1885,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-2846","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=2846"}],"version-history":[{"count":1,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2846\/revisions"}],"predecessor-version":[{"id":2847,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2846\/revisions\/2847"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=2846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}