{"id":2846,"date":"2022-12-12T16:01:11","date_gmt":"2022-12-12T16:01:11","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=2846"},"modified":"2026-07-22T14:41:30","modified_gmt":"2026-07-22T14:41:30","slug":"operator-actions-call-dispositions-logged-by-stella-virtual-voice","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/working-with-affiliated\/operator-actions-call-dispositions-logged-by-stella-virtual-voice\/","title":{"rendered":"Operator Actions &#038; Call Dispositions Logged by Stella Virtual Voice"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li id=\"home\"><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li id=\"documents-forms\"><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li id=\"how-to-guides\"><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li id=\"partner-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li id=\"partner-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li id=\"seemyalarm-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li id=\"seemyalarm-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<li id=\"video-guide\"><a href=\"\/a\/partnerresources\/how-to-guides\/video-guide\/\">Video<\/a><\/li>\n<\/ul>\n<li id=\"working-with-affiliated\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li id=\"contact-us\"><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<p><script>\nlet url=document.documentURI;\nif (url.includes(\"partner-portal\"))\n\t{document.getElementById(\"partner-portal\").className=\"active\";}\nelse if (url.includes(\"partner-app\"))\n\t{document.getElementById(\"partner-app\").className=\"active\";}\nelse if (url.includes(\"seemyalarm-portal\"))\n\t{document.getElementById(\"seemyalarm-portal\").className=\"active\";}\nelse if (url.includes(\"seemyalarm-app\"))\n\t{document.getElementById(\"seemyalarm-app\").className=\"active\";}\nelse if (url.includes(\"video-guide\"))\n\t{document.getElementById(\"video-guide\").className=\"active\";}\nelse if (url.includes(\"how-to-guides\"))\n\t{document.getElementById(\"how-to-guides\").className=\"active\";}\nelse if (url.includes(\"documents-forms\"))\n\t{document.getElementById(\"documents-forms\").className=\"active\";}\nelse if (url.includes(\"working-with-affiliated\"))\n\t{document.getElementById(\"working-with-affiliated\").className=\"active\";}\nelse if (url.includes(\"contact-us\"))\n\t{document.getElementById(\"contact-us\").className=\"active\";}\nelse\n\t{document.getElementById(\"home\").className=\"active\";}\n<\/script><\/p>\n<div class=\"pr-content\">\n<h1>Operator Actions &amp; Call Dispositions Logged by Stella Virtual Voice<\/h1>\n<p>Below you will find an overview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice.<\/p>\n<table class=\"standard-table\">\n<thead>\n<tr>\n<th>EVENT<\/th>\n<th>ACTION<\/th>\n<th>DESCRIPTION<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>STE001, IVR008<\/strong><\/td>\n<td>Stella Notification Started<\/td>\n<td>Stella has started working down the call list of the account.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE002, IVR003<\/strong><\/td>\n<td>Stella Voice Mail<\/td>\n<td>Stella reached voicemail and attempted to leave a message if possible.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE003, IVR004<\/strong><\/td>\n<td>Stella Bad Phone Number<\/td>\n<td>The phone number Stella attempted to dial was not valid.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE004, IVR005<\/strong><\/td>\n<td>Stella Busy Signal<\/td>\n<td>Stella encountered a busy signal when dialing the number.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE005, IVR002<\/strong><\/td>\n<td>Stella No Answer<\/td>\n<td>The premise\/individual did not answer the call.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE006, IVR006, OPTRAN<\/strong><\/td>\n<td>Stella Transferred<\/td>\n<td>Stella transferred the call to an operator after the individual pressed 0.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE007, IVR011, IVR014<\/strong><\/td>\n<td>Stella No Calls Made<\/td>\n<td>The call list returned no values and notification is not necessary.<\/td>\n<\/tr>\n<tr>\n<td><strong>IVR012<\/strong><\/td>\n<td>Call Answered \/ Line Drop<\/td>\n<td>Stella&#8217;s call was answered but the line dropped or disconnected.<\/td>\n<\/tr>\n<tr>\n<td><strong>IVRX<\/strong><\/td>\n<td>Call Cancelled (Manual)<\/td>\n<td>Indicates any pending Stella calls on the account were manually cleared.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE008, IVR001<\/strong><\/td>\n<td>Stella Calls Not Confirmed<\/td>\n<td>Stella worked down the entire call list and no individual confirmed the call by pressing 1.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE009, IVR016<\/strong><\/td>\n<td>Stella Calls Not Confirmed<\/td>\n<td>Stella worked down the entire call list and no individual confirmed the call by pressing 1.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE010, IVR007<\/strong><\/td>\n<td>Stella Call Answered, No Confirm<\/td>\n<td>The individual answered the call but did not confirm by pressing 1.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE011<\/strong><\/td>\n<td>Stella Call(s) Completed<\/td>\n<td>Stella alarm event handling is completed.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE013<\/strong><\/td>\n<td>Stella Msg. Replayed<\/td>\n<td>The caller requested the message to be repeated.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE014<\/strong><\/td>\n<td>Stella Call Error<\/td>\n<td>A call error was encountered.<\/td>\n<\/tr>\n<tr>\n<td><strong>STE-FC<\/strong><\/td>\n<td>Stella \u2013 Full Clear<\/td>\n<td>The alarm has been completed and Stella is finished notifying.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Video Working with Affiliated Contact Us Operator Actions &amp; Call Dispositions Logged by Stella Virtual Voice Below you will find an overview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice. EVENT ACTION [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1885,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-2846","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=2846"}],"version-history":[{"count":4,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2846\/revisions"}],"predecessor-version":[{"id":4031,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2846\/revisions\/4031"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=2846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}