{"id":2835,"date":"2022-12-12T15:05:39","date_gmt":"2022-12-12T15:05:39","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=2835"},"modified":"2026-10-20T19:11:10","modified_gmt":"2026-10-20T19:11:10","slug":"call-dispositions","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/working-with-affiliated\/call-dispositions\/","title":{"rendered":"Call Dispositions"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\r\n<nav>\r\n\t\t<li id=\"home\"><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\r\n\t\t<li id=\"documents-forms\"><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\r\n\t\t<li id=\"how-to-guides\"><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\r\n<ul>\r\n\t\t<li id=\"partner-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\r\n\t\t<li id=\"partner-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\r\n\t\t<li id=\"seemyalarm-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\r\n\t\t<li id=\"seemyalarm-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\r\n\t\t<li id=\"video-guide\"><a href=\"\/a\/partnerresources\/how-to-guides\/video-guide\/\">Video<\/a><\/li>\r\n<\/ul>\r\n\t\t<li id=\"working-with-affiliated\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\r\n\t\t<li id=\"contact-us\"><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\r\n<\/nav><\/div>\r\n<script>\r\nlet url=document.documentURI;\r\nif (url.includes(\"partner-portal\"))\r\n\t{document.getElementById(\"partner-portal\").className=\"active\";}\r\nelse if (url.includes(\"partner-app\"))\r\n\t{document.getElementById(\"partner-app\").className=\"active\";}\r\nelse if (url.includes(\"seemyalarm-portal\"))\r\n\t{document.getElementById(\"seemyalarm-portal\").className=\"active\";}\r\nelse if (url.includes(\"seemyalarm-app\"))\r\n\t{document.getElementById(\"seemyalarm-app\").className=\"active\";}\r\nelse if (url.includes(\"video-guide\"))\r\n\t{document.getElementById(\"video-guide\").className=\"active\";}\r\nelse if (url.includes(\"how-to-guides\"))\r\n\t{document.getElementById(\"how-to-guides\").className=\"active\";}\r\nelse if (url.includes(\"documents-forms\"))\r\n\t{document.getElementById(\"documents-forms\").className=\"active\";}\r\nelse if (url.includes(\"working-with-affiliated\"))\r\n\t{document.getElementById(\"working-with-affiliated\").className=\"active\";}\r\nelse if (url.includes(\"contact-us\"))\r\n\t{document.getElementById(\"contact-us\").className=\"active\";}\r\nelse\r\n\t{document.getElementById(\"home\").className=\"active\";}\r\n<\/script><\/p>\n<div class=\"pr-content\">\n<h1>Call Dispositions<\/h1>\n<p>Below you will find an overview of the most commonly used Call Dispositions logged in the event history by our monitoring specialists. A call disposition describes the outcome or status of the calls made to the premises, dispatch agency or call list.<\/p>\n<table class=\"standard-table\">\n<thead>\n<tr>\n<th>EVENT<\/th>\n<th>ACTION<\/th>\n<th>DESCRIPTION<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>VP<\/strong><\/td>\n<td>Verified By<\/td>\n<td>Indicates a correct passcode was provided by a verify contact<\/td>\n<\/tr>\n<tr>\n<td><strong>NV<\/strong><\/td>\n<td>Not Verified By<\/td>\n<td>Indicates an incorrect passcode was provided by a verify contact<\/td>\n<\/tr>\n<tr>\n<td><strong>A<\/strong><\/td>\n<td>Call Answered<\/td>\n<td>The phone was answered by a live person.<\/td>\n<\/tr>\n<tr>\n<td><strong>AB<\/strong><\/td>\n<td>Call Aborted<\/td>\n<td>The specialist aborted the call.<\/td>\n<\/tr>\n<tr>\n<td><strong>AM<\/strong><\/td>\n<td>Voice Mail \u2013 Left Message<\/td>\n<td>Left a message on an answering machine or voice mail.<\/td>\n<\/tr>\n<tr>\n<td><strong>BZ<\/strong><\/td>\n<td>Telephone Busy<\/td>\n<td>Specialist reached a fast or busy signal.<\/td>\n<\/tr>\n<tr>\n<td><strong>CU<\/strong><\/td>\n<td>Cellular Unavailable<\/td>\n<td>Specialist reached a recorded message that the cellular service is unavailable.<\/td>\n<\/tr>\n<tr>\n<td><strong>DC<\/strong><\/td>\n<td>Disconnected<\/td>\n<td>Specialist reached a recorded message that the phone number has been disconnected.<\/td>\n<\/tr>\n<tr>\n<td><strong>FM<\/strong><\/td>\n<td>Fax\/Modem Answered<\/td>\n<td>Indicates a fax machine or modem answered.<\/td>\n<\/tr>\n<tr>\n<td><strong>NA<\/strong><\/td>\n<td>No Answer<\/td>\n<td>No one answered or picked up.<\/td>\n<\/tr>\n<tr>\n<td><strong>NC<\/strong><\/td>\n<td>Telephone Number Changed<\/td>\n<td>Specialist reached a recorded message states that the number has been changed.<\/td>\n<\/tr>\n<tr>\n<td><strong>NM<\/strong><\/td>\n<td>Voice Mail \u2013 No Message Left<\/td>\n<td>Indicates an answering machine or voice mail picked up and the specialist did not leave a message.<\/td>\n<\/tr>\n<tr>\n<td><strong>NS<\/strong><\/td>\n<td>Not In Service<\/td>\n<td>Specialist reached a recorded message stating the number dialed is not in service.<\/td>\n<\/tr>\n<tr>\n<td><strong>TR<\/strong><\/td>\n<td>Trouble On Line<\/td>\n<td>Indicates the call did not ring at all, cuts off while ringing, or any other miscellaneous troubles experienced on a call.<\/td>\n<\/tr>\n<tr>\n<td><strong>CR<\/strong><\/td>\n<td>Contact Reached<\/td>\n<td>The specialist reached the person who is listed on the contact list or premises.<\/td>\n<\/tr>\n<tr>\n<td><strong>LM<\/strong><\/td>\n<td>Left Message With<\/td>\n<td>A message was left with a person who is not the designated contact.<\/td>\n<\/tr>\n<tr>\n<td><strong>NL<\/strong><\/td>\n<td>No Longer on List<\/td>\n<td>Contact requested to no longer be called.<\/td>\n<\/tr>\n<tr>\n<td><strong>NR<\/strong><\/td>\n<td>Runner Notified<\/td>\n<td>Indicates the runner has been notified regarding a UL account.<\/td>\n<\/tr>\n<tr>\n<td><strong>UM<\/strong><\/td>\n<td>Unable to Leave Message With<\/td>\n<td>Indicates person on phone line cannot or will not take a message.<\/td>\n<\/tr>\n<tr>\n<td><strong>WAG<\/strong><\/td>\n<td>Wrong Agency Number<\/td>\n<td>The dispatch agency phone number is incorrect.<\/td>\n<\/tr>\n<tr>\n<td><strong>WN<\/strong><\/td>\n<td>Wrong Number<\/td>\n<td>Specialist was informed that they have called a wrong number.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Call Dispositions Below you will find an overview of the most commonly used Call Dispositions logged in the event history by our monitoring specialists. A call disposition describes the outcome or status of the calls made to the premises, dispatch agency or call list. EVENT ACTION DESCRIPTION VP Verified By Indicates a correct passcode was [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1885,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-2835","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=2835"}],"version-history":[{"count":3,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2835\/revisions"}],"predecessor-version":[{"id":4022,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2835\/revisions\/4022"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=2835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}