{"id":2683,"date":"2022-10-21T17:37:05","date_gmt":"2022-10-21T17:37:05","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=2683"},"modified":"2025-12-12T22:28:50","modified_gmt":"2025-12-12T22:28:50","slug":"alertmessage","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/working-with-affiliated\/alertmessage\/","title":{"rendered":"AlertMessage"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>AlertMessage Overview<\/h1>\n<p><iframe loading=\"lazy\" width=\" 640\" =\"\"=\"\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/JRhX7vm9b3c?controls=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" style=\"max-width: 75%; margin: 20px auto; display: block;\"><\/iframe><\/p>\n<h2>What Is AlertMessage?<\/h2>\n<p>AlertMessage, exclusively from Affiliated Monitoring, is a modern text-based alarm response solution that allows your customers to quickly cancel a burglary alarm or request emergency services\u2014entirely over SMS. It combines automation with the expertise of Affiliated\u2019s monitoring specialists to deliver faster, more intuitive alarm handling.<\/p>\n<h2>Why Offer AlertMessage to Your Customers?<\/h2>\n<p>Today\u2019s customers expect communication on their terms. AlertMessage lets them respond to burglary alarm events instantly, without answering a phone call. Partners offering AlertMessage see higher engagement, reduced false alarms, and a more seamless customer experience.<br \/>\nHow AlertMessage Works (Customer Perspective)<br \/>\nWhen a burglary alarm activates, Affiliated normally attempts to reach the customer by phone and then works down their contact list. But in reality, fewer than 20% of people answer those calls. AlertMessage replaces this with instant text-based communication.<\/p>\n<p><strong>Scenario 1: False Alarm at Home<\/strong><\/p>\n<p>Imagine your customer, George, accidentally sets off his alarm while letting the dog out. Within seconds, AlertMessage sends him a text. George replies \u201c1\u201d to cancel the alarm and enters his passcode. The alarm is immediately resolved, and all contacts receive a notification indicating that George cancelled the alarm.<\/p>\n<p><strong>Scenario 2: Real Emergency While Away<\/strong><br \/>\nIf George is away from home, he can reply \u201c2\u201d to request emergency services and confirm with \u201cY.\u201d A monitoring specialist dispatches authorities, and all contacts receive real-time updates.<\/p>\n<h2>ALERTMESSAGE WORKFLOW<\/h2>\n<p>Now that we\u2019ve covered the customer experience at a high level, the following section outlines exactly what your customers see during a real alarm event.<\/p>\n<h4>1. Welcome Message<\/h4>\n<p>The first time a customer experiences a burglary alarm after AlertMessage is enabled, they receive a Welcome Message confirming they are enrolled.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-2-welcome-message.png\"><\/p>\n<h4>2. Alarm Event Details<\/h4>\n<p>When an alarm activates, customers receive a message containing the event details, including zone number, description, site name, and account information.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-2-details-interactive.png\"><\/p>\n<h4>3. Cancelling an Alarm<\/h4>\n<p>If the customer replies \u201c1\u201d to cancel the alarm, they are prompted for their passcode. After validation, they receive a confirmation update, and all AlertMessage-enabled contacts are notified.<br \/>\nVerify Contacts (Optional Feature): Customers designated as Verify contacts are not required to enter a passcode.<\/p>\n<table>\n<tr>\n<td><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-3-cancelling.png\"><\/td>\n<td><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-3-cancelling-no-passcode-req.png\"><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><em>Passcode required.<\/em><\/td>\n<td style=\"text-align: center;\"><em>No passcode required.<\/em><\/td>\n<\/tr>\n<\/table>\n<h4>4. Requesting Emergency Services (Dispatching)<\/h4>\n<p>If the customer replies \u201c2,\u201d they receive a confirmation prompt before the alarm is routed to a specialist at a higher priority for dispatch. An update message is sent to all AlertMessage-enabled contacts.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-4-dispatch.png\"><\/p>\n<h4>5. Incorrect Passwords<\/h4>\n<p>If a customer enters the wrong passcode, they receive prompts to try again. After three incorrect attempts, they are notified that they have reached the limit.<\/p>\n<table>\n<tr>\n<td><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-4-wrong-passcode.png\"><\/td>\n<td><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-4-wrong-passcode-x3.png\"><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><em>An incorrect attempt<\/em><\/td>\n<td style=\"text-align: center;\"><em>Three incorrect attempts<\/em><\/td>\n<\/tr>\n<\/table>\n<h4>6. Delayed or No Response<\/h4>\n<p>If a customer responds after a specialist has already taken over the event, they receive an update explaining that the alarm is already being handled. If they never respond, they receive a message indicating that no further action is needed.<\/p>\n<table>\n<tr>\n<td><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-5-delayed-response.png\"><\/td>\n<td><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-5-no-response.png\"><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><em>Delayed response<\/em><\/td>\n<td style=\"text-align: center;\"><em>No response<\/em><\/td>\n<\/tr>\n<\/table>\n<h4>7. Alarm Aborted at the Panel<\/h4>\n<p>If the alarm is cancelled at the panel, AlertMessage detects this and notifies the customer that the alarm is no longer active.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-5-abort-from-panel.png\"><\/p>\n<h2>EVENT HISTORY IN THE AFFILIATED PORTAL<\/h2>\n<p>Dealers can review AlertMessage activity in Event History. Entries show who received each AlertMessage SMS and whether the customer interacted with the system.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/2025\/12\/pg-6-portal-event-history.png\"><\/p>\n<h2>TRY ALERTMESSAGE FOR YOURSELF<\/h2>\n<p>To try AlertMessage firsthand, text <strong>855-700-4225<\/strong>. You&#8217;ll receive an interactive demo showing exactly what customers experience. This is an excellent tool for training and sales demonstrations.\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us AlertMessage Overview What Is AlertMessage? AlertMessage, exclusively from Affiliated Monitoring, is a modern text-based alarm response solution that allows your customers to quickly cancel a burglary alarm or request emergency services\u2014entirely over SMS. It [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1885,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-2683","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=2683"}],"version-history":[{"count":17,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2683\/revisions"}],"predecessor-version":[{"id":3666,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/2683\/revisions\/3666"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=2683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}