{"id":1885,"date":"2021-08-10T17:22:50","date_gmt":"2021-08-10T17:22:50","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=1885"},"modified":"2026-04-14T14:55:42","modified_gmt":"2026-04-14T14:55:42","slug":"working-with-affiliated","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/working-with-affiliated\/","title":{"rendered":"Working with Affiliated"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>Working with Affiliated<\/h1>\n<p style=\"text-align: center;\">Learn more about how we service and monitor your accounts.<\/p>\n<h3>Operations<\/h3>\n<div class=\"flex-row\">\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/standard-operating-procedures\/\">Standard Operating Procedures<\/a><br \/>\nReview our standard alarm handling procedures.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/global-dispatch-instructions\/\">Global Dispatch Instructions<\/a><br \/>\nLearn how to determine the appropriate global dispatch instruction for alarm handling.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/operator-actions\/\">Operator Actions<\/a><br \/>\nOverview of the most commonly used Operator Actions logged in the event history by our monitoring specialists.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/call-dispositions\/\">Call Dispositions<\/a><br \/>\nOverview of the most commonly used Call Dispositions logged in the event history by our monitoring specialists.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/operator-actions-call-dispositions-logged-by-stella-virtual-voice\/\">Operator Actions &amp; Call Dispositions Logged by Stella Virtual Voice<\/a><br \/>\nOverview of the most commonly used operator actions and call dispositions logged by Stella Virtual Voice.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/pers-activation-dispositions-full-clear-events-operator-actions\/\">PERS Activation Dispositions, Full Clear Events &amp; Operator Actions<\/a><br \/>\nOverview of the Dispositions, Full Clear Events &amp; Operator Actions used for PERS alarm handling.<\/div>\n<\/div>\n<h3>Enhanced Services<\/h3>\n<div class=\"flex-row\">\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/video-monitoring\/\">Video Monitoring<\/a><!-- <img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"> --><br \/>\nLearn how this type of monitoring provides unmatched protection, proactive response, and peace of mind, all backed by our certified expertise.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/answering-service\/\">Answering Service<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\nLearn how your customers speak to a live, trained operator, not a machine, even when your office is closed.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/alertmessage\/\">AlertMessage<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\nLearn more about how AlertMessage works.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/stella\/\">Stella<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\nLearn how the Stella Customer Engagement Platform helps connect with customers quickly, easily, and effectively.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/asap-to-psap\/\">ASAP-to-PSAP<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\nFaster, more accurate dispatching of authorities. See if your local agency is integrated.<\/div>\n<div><\/div>\n<div><\/div>\n<\/div>\n<h3>Integrations and more<\/h3>\n<div class=\"flex-row\">\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/frequently-asked-questions\/\">Frequently Asked Questions<\/a><br \/>\nFind the answers to your most common questions about working with Affiliated.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/level-matching\/\"> Signal Level Matching<\/a><br \/>\nLearn more about how alarm signals are processed in our systems.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/alarm-com-integration\/\">Alarm.com Integration<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\nLearn how you can improve operational efficiencies and easily sync customer information between both platforms.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/resideo-integration\/\">Resideo Integration<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\nLearn how you can view your Resideo account information alongside Affiliated data, all in one place.<\/div>\n<div><a href=\"\/a\/partnerresources\/working-with-affiliated\/webinars\/\">Webinars<\/a><br \/>\nA list of webinars we have produced about useful business tools.<\/div>\n<div><\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us Working with Affiliated Learn more about how we service and monitor your accounts. Operations Standard Operating Procedures Review our standard alarm handling procedures. Global Dispatch Instructions Learn how to determine the appropriate global dispatch [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":15,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-1885","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=1885"}],"version-history":[{"count":37,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885\/revisions"}],"predecessor-version":[{"id":3715,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1885\/revisions\/3715"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=1885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}