{"id":1861,"date":"2021-08-10T13:05:19","date_gmt":"2021-08-10T13:05:19","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=1861"},"modified":"2026-07-22T14:43:34","modified_gmt":"2026-07-22T14:43:34","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li id=\"home\"><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li id=\"documents-forms\"><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li id=\"how-to-guides\"><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li id=\"partner-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li id=\"partner-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li id=\"seemyalarm-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li id=\"seemyalarm-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<li id=\"video-guide\"><a href=\"\/a\/partnerresources\/how-to-guides\/video-guide\/\">Video<\/a><\/li>\n<\/ul>\n<li id=\"working-with-affiliated\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li id=\"contact-us\"><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<p><script>\nlet url=document.documentURI;\nif (url.includes(\"partner-portal\"))\n\t{document.getElementById(\"partner-portal\").className=\"active\";}\nelse if (url.includes(\"partner-app\"))\n\t{document.getElementById(\"partner-app\").className=\"active\";}\nelse if (url.includes(\"seemyalarm-portal\"))\n\t{document.getElementById(\"seemyalarm-portal\").className=\"active\";}\nelse if (url.includes(\"seemyalarm-app\"))\n\t{document.getElementById(\"seemyalarm-app\").className=\"active\";}\nelse if (url.includes(\"video-guide\"))\n\t{document.getElementById(\"video-guide\").className=\"active\";}\nelse if (url.includes(\"how-to-guides\"))\n\t{document.getElementById(\"how-to-guides\").className=\"active\";}\nelse if (url.includes(\"documents-forms\"))\n\t{document.getElementById(\"documents-forms\").className=\"active\";}\nelse if (url.includes(\"working-with-affiliated\"))\n\t{document.getElementById(\"working-with-affiliated\").className=\"active\";}\nelse if (url.includes(\"contact-us\"))\n\t{document.getElementById(\"contact-us\").className=\"active\";}\nelse\n\t{document.getElementById(\"home\").className=\"active\";}\n<\/script><\/p>\n<div class=\"pr-content\">\n<h1>Contact Us<\/h1>\n<div class=\"flex-row\">\n<div>\n<h3>Partner Support<\/h3>\n<table>\n<tbody>\n<tr>\n<td style=\"vertical-align: text-top;\">Hours:<\/td>\n<td>M-F 7 AM to 8 PM (ET)<br \/>\nSa 8 AM to 4:30 PM (ET)<\/td>\n<\/tr>\n<tr>\n<td>Phone:<\/td>\n<td>800-523-4900<\/td>\n<\/tr>\n<tr>\n<td>Email:<\/td>\n<td><a href=\"mailto:partnersupport@affiliated.com\">partnersupport@affiliated.com<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If you need emergency dealer support beyond these hours, an Affiliated shift manager is always available 24\/7\/365.<\/p>\n<p>However, for all general matters, please rely on Partner Support during their normal operating hours.<\/p>\n<\/div>\n<div>\n<h3>Customer Service (for Subscribers)<\/h3>\n<p>Phone:  877-833-6445<\/p>\n<h3>Finance Department<\/h3>\n<table>\n<tbody>\n<tr>\n<td style=\"vertical-align: text-top;\">Hours:<\/td>\n<td>M-F 8AM to 5PM (ET)<\/td>\n<\/tr>\n<tr>\n<td>Phone:<\/td>\n<td>877-877-7252<\/td>\n<\/tr>\n<tr>\n<td>Email:<\/td>\n<td><a href=\"mailto:billing@affiliated.com\">billing@affiliated.com<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Please be sure to include your company name, dealer number and Starcode in all email correspondence with Affiliated.<\/p>\n<\/div>\n<div>\n<h3>Corporate Mailing Address<\/h3>\n<p>Affiliated Monitoring<br \/>\n2 Stahuber Avenue<br \/>\nUnion, NJ 07083<\/p>\n<h3>Our UL Listed Five Diamond Monitoring&nbsp;Centers<\/h3>\n<p>Union, New Jersey<br \/>\nHouston, Texas<\/p>\n<h3>Report a Portal Bug<\/h3>\n<p><a href=\"\/a\/partnerresources\/report-a-portal-bug\/\">Bug Report Form<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Video Working with Affiliated Contact Us Contact Us Partner Support Hours: M-F 7 AM to 8 PM (ET) Sa 8 AM to 4:30 PM (ET) Phone: 800-523-4900 Email: partnersupport@affiliated.com If you need emergency dealer support beyond these hours, an [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":15,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-1861","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=1861"}],"version-history":[{"count":15,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1861\/revisions"}],"predecessor-version":[{"id":4057,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1861\/revisions\/4057"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=1861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}