{"id":1849,"date":"2021-08-10T12:57:35","date_gmt":"2021-08-10T12:57:35","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=1849"},"modified":"2026-08-07T18:22:04","modified_gmt":"2026-08-07T18:22:04","slug":"how-to-guides","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/how-to-guides\/","title":{"rendered":"How-To Guides"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\r\n<nav>\r\n\t\t<li id=\"home\"><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\r\n\t\t<li id=\"documents-forms\"><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\r\n\t\t<li id=\"how-to-guides\"><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\r\n<ul>\r\n\t\t<li id=\"partner-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\r\n\t\t<li id=\"partner-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\r\n\t\t<li id=\"seemyalarm-portal\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\r\n\t\t<li id=\"seemyalarm-app\"><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\r\n\t\t<li id=\"video-guide\"><a href=\"\/a\/partnerresources\/how-to-guides\/video-guide\/\">Video<\/a><\/li>\r\n<\/ul>\r\n\t\t<li id=\"working-with-affiliated\"><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\r\n\t\t<li id=\"contact-us\"><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\r\n<\/nav><\/div>\r\n<script>\r\nlet url=document.documentURI;\r\nif (url.includes(\"partner-portal\"))\r\n\t{document.getElementById(\"partner-portal\").className=\"active\";}\r\nelse if (url.includes(\"partner-app\"))\r\n\t{document.getElementById(\"partner-app\").className=\"active\";}\r\nelse if (url.includes(\"seemyalarm-portal\"))\r\n\t{document.getElementById(\"seemyalarm-portal\").className=\"active\";}\r\nelse if (url.includes(\"seemyalarm-app\"))\r\n\t{document.getElementById(\"seemyalarm-app\").className=\"active\";}\r\nelse if (url.includes(\"video-guide\"))\r\n\t{document.getElementById(\"video-guide\").className=\"active\";}\r\nelse if (url.includes(\"how-to-guides\"))\r\n\t{document.getElementById(\"how-to-guides\").className=\"active\";}\r\nelse if (url.includes(\"documents-forms\"))\r\n\t{document.getElementById(\"documents-forms\").className=\"active\";}\r\nelse if (url.includes(\"working-with-affiliated\"))\r\n\t{document.getElementById(\"working-with-affiliated\").className=\"active\";}\r\nelse if (url.includes(\"contact-us\"))\r\n\t{document.getElementById(\"contact-us\").className=\"active\";}\r\nelse\r\n\t{document.getElementById(\"home\").className=\"active\";}\r\n<\/script><\/p>\n<div class=\"pr-content\">\n<h1>How-To Guides<\/h1>\n<h3>Partner Portal How-To Guides<\/h3>\n<div class=\"flex-row\">\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-add-account\/\">Add Account<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nPutting an account online<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-home-page\/\">Home Page<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nUsing your Portal dashboard<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-schedules\/\">Schedules<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nSetting up open\/close service<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-cancel-alarm\/\">Cancel Alarm<\/a><br \/>\r\nCanceling an alarm in progress<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-logging-in\/\">Logging In<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nLogging in and updating your profile<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-search\/\">Search<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nSearching for accounts<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-contacts\/\">Contacts<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nViewing\/updating contacts<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-manage-brighton-devices\/\">Manage Devices\/Device Info<\/a><br \/>\r\nManaging your Brighton devices<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-signalstream-realstream\/\">Signal Stream\/RealStream<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nViewing signals as they come in<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-dispatch-information\/\">Dispatch Information<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nAgencies, permits, and dispatch info<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-on-off-test\/\">On\/Off Test<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nPlacing systems on\/off test<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-site-system-information\/\">Site Info<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nViewing\/updating site &amp; system information<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-event-history\/\">Event History<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nChecking event history and downloading recordings<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-reports\/\">Reports<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nRunning and scheduling reports<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-zones\/\">Zones<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nAdding, editing, and deleting zones<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-user-admin\/\">User Admin<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nManaging your Portal and Star Code users<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-activity-comments\/\">Activity Comments<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nEntering and viewing Activity Comments<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-integrations\/\">Integrations<\/a><br \/>\r\nEnabling the Podium contact sync integration<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-corp-accounts\/\">Corp Accounts<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nAdding new corp accounts and updating contacts<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-bulk-test\/\">Bulk Test<\/a><img decoding=\"async\" class=\"link-img\" src=\"\/wp-content\/uploads\/sites\/3\/2023\/02\/Video-Icon1.png\"><br \/>\r\nPlacing multiple accounts on\/off test at once<\/div>\r\n<div><\/div>\r\n<\/div>\n<h3>Partner App How-To Guides<\/h3>\n<div class=\"flex-row\">\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-agencies\/\">Agencies<\/a><br \/>\r\nViewing agencies for an account<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-contacts\/\">Contacts<\/a><br \/>\r\nViewing contacts<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-history\/\">Event History<\/a><br \/>\r\nChecking event history<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-logging-in\/\">Logging In<\/a><br \/>\r\nHow to log into the mobile app<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-menu\/\">Menu<\/a><br \/>\r\nUsing the app's hamburger menu<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-search\/\">Search<\/a><br \/>\r\nHow to search for accounts<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-system-details\/\">System Details<\/a><br \/>\r\nViewing more information about the system<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-test\/\">Test<\/a><br \/>\r\nPlacing systems on\/off test<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/partner-app-guide-zones\/\">Zones<\/a><br \/>\r\nViewing system zones<\/div>\r\n<\/div>\n<h3>SeeMyAlarm Portal How-To Guides<\/h3>\n<div class=\"flex-row\">\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-contacts\/\">Contacts<\/a><br \/>\r\nViewing\/updating contacts<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-event-history\/\">Event History<\/a><br \/>\r\nChecking event history<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-home\/\">Home<\/a><br \/>\r\nViewing your accounts list on the home page<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-logging-in\/\">Logging In<\/a><br \/>\r\nHow to log into SeeMyAlarm<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-on-off-test\/\">On\/Off Test<\/a><br \/>\r\nPlacing systems on\/off test<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-signalstream-realstream\/\">Signal Stream\/RealStream<\/a><br \/>\r\nViewing signals as they come in<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-site-system-information\/\">Site Info<\/a><br \/>\r\nViewing\/updating site &amp; system information<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/seemyalarm-portal-guide-zones\/\">Zones<\/a><br \/>\r\nViewing your zones<\/div>\r\n<div><\/div>\r\n<\/div>\n<h3>SeeMyAlarm App How-To Guides<\/h3>\n<div class=\"flex-row\">\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/seemyalarm-app-guide-contacts-zones\/\">Contacts and Zones<\/a><br \/>\r\nViewing your account's contacts and zones<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/seemyalarm-app-guide-logging-in\/\">Logging In<\/a><br \/>\r\nHow to log into SeeMyAlarm<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/seemyalarm-app-guide-menu\/\">Menu<\/a><br \/>\r\nUsing the app's hamburger menu<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/seemyalarm-app-guide-on-off-test\/\">Test<\/a><br \/>\r\nPlacing systems on\/off test<\/div>\r\n<\/div>\n<h3>Video How-To Guides<\/h3>\n<div class=\"flex-row\">\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/video-guide\/camera-system-installation-best-practices\/\">Camera System Installation Best Practices<\/a><br \/>\r\nCamera installation checklist for reliable video monitoring.<\/div>\r\n<div><a href=\"\/a\/partnerresources\/how-to-guides\/video-guide\/elevator-video-monitoring-setup-instructions\/\">Elevator Video Monitoring Setup Instructions<\/a><br \/>\r\nHow to set up elevator video monitoring for the most common platforms.<\/div>\r\n<div><\/div>\r\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How-To Guides Partner Portal How-To Guides Partner App How-To Guides SeeMyAlarm Portal How-To Guides SeeMyAlarm App How-To Guides Video How-To Guides<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":15,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-1849","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=1849"}],"version-history":[{"count":41,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1849\/revisions"}],"predecessor-version":[{"id":4000,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1849\/revisions\/4000"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=1849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}