{"id":1168,"date":"2021-02-18T13:27:54","date_gmt":"2021-02-18T13:27:54","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=1168"},"modified":"2023-02-27T21:36:37","modified_gmt":"2023-02-27T21:36:37","slug":"partner-portal-guide-manage-brighton-devices","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-manage-brighton-devices\/","title":{"rendered":"Partner Portal Guide: Manage Brighton Devices"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>Partner Portal Guide: Manage Brighton Devices<\/h1>\n<h2>Assigning a Device to a New Customer<\/h2>\n<p>From the home page, click \u2018Manage Devices\u2019. From here you will be able to view all of your devices, both Assigned and Unassigned. An assigned device is one that has been given to a customer and \u201cassigned\u201d to them in our system. An unassigned device means the device is in your inventory ready to be \u201cassigned\u201d or given to a customer. To assign a device to a customer, choose \u201cUnassigned\u201d from the drop-down menu under Manage Devices.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/ManageDevices\/managedevices1.png\"><br \/>\nFrom here, click the drop-down menu that says \u2018Change Status\u2019 next to the Brighton device you are using for this given customer. Select \u2018Assign.\u2019 This will take you to the new account submission page. The IMEI and Device Phone number will prepopulate for you\u2014<strong>do not modify these numbers<\/strong>. You will then provide the customer\u2019s information such as account number, type of device, contact information etc. Once you click Submit, the information will be populated into the account and be made active.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/ManageDevices\/managedevices2.png\"><\/p>\n<h2>Deactivate a Device<\/h2>\n<p>Deactivating a Device allows you to disable the SIM Card on the device. The device will no longer be able to call out to the central station. Please keep in mind the device must be removed from the account prior to deactivation, which is described further ahead in this guide. Click the drop-down menu that says \u2018Change Status\u2019 next to the Brighton device you are using for this given customer. Select \u2018Deactivate\u2019.<\/p>\n<h2>Activate a Device<\/h2>\n<p>Activating a Device reverses the deactivation process and enables the SIM Card to be turned back on. Click the drop-down menu that says \u2018Change Status\u2019 next to the Brighton device you are using for this given customer. Select \u2018Activate\u2019.<\/p>\n<h2>Removing a Device<\/h2>\n<p>This action will remove the Device\/IMEI from the account it is currently tied to and gives you the ability to then assign that Device\/IMEI to another account and\/or customer. Click the drop-down menu that says \u2018Change Status\u2019 next to the Brighton device you are using for this given customer. Select \u2018Remove\u2019. This option is also available from the account itself on the Device Info page.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/ManageDevices\/managedevices3.png\"><\/p>\n<h2>Replacing a Device<\/h2>\n<p>This option will remove the current device from the account and replace it with a new one. Click the drop-down menu that says \u2018Change Status\u2019 next to the Brighton device you are using for this given customer. Select \u2018Replace\u2019. The system will then prompt you to enter in the IMEI for the device you are adding to this customer. Click Replace. This option is also available from the account itself on the Device Info page.<\/p>\n<h2>Account In\/Out of Service<\/h2>\n<p>Search for the customer you wish to take out of service. Select the Account In\/Out of Service link from the left navigation bar.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/ManageDevices\/managedevices4.png\"><br \/>\nEnter in your password for the Partner Portal and click \u201cPut Account Out of Service\u201d. This will stop the monitoring and billing of the account.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/ManageDevices\/managedevices5.png\"><\/p>\n<h2>Device Info<\/h2>\n<p>The Device Info page allows you to view the Device Information, Battery Level, Signal Strength, Recent Locations and more.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/ManageDevices\/managedevices6.png\"><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us Partner Portal Guide: Manage Brighton Devices Assigning a Device to a New Customer From the home page, click \u2018Manage Devices\u2019. From here you will be able to view all of your devices, both Assigned [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1851,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-1168","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=1168"}],"version-history":[{"count":14,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1168\/revisions"}],"predecessor-version":[{"id":2904,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1168\/revisions\/2904"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1851"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=1168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}