{"id":1139,"date":"2021-02-18T13:28:30","date_gmt":"2021-02-18T13:28:30","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=1139"},"modified":"2025-05-15T13:21:05","modified_gmt":"2025-05-15T13:21:05","slug":"partner-portal-guide-search","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-search\/","title":{"rendered":"Partner Portal Guide: Search"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>Partner Portal Guide: Search<\/h1>\n<p><video width=\"75%\" controls=\"\" controlslist=\"nodownload\" oncontextmenu=\"return false;\"><source src=\"\/wp-content\/uploads\/sites\/3\/2025\/05\/Video-3-Search.mp4\" type=\"video\/mp4\">Your browser does not support the video tag.<\/video><\/p>\n<p>Our universal search function allows you to search for an account by Account Number, Name, Address, or Phone Number. You can also use the Search function located on the top right on every page of the Partner Portal.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/Search\/search1.png\"><br \/>\nTo get more granular with your Search, click \u2018Search\u2019 from the top navigation bar on the home page.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/Search\/search2.png\"><\/p>\n<h2>Search by Account Information<\/h2>\n<p>From here you can enter in Search criteria using the customer\u2019s Account Information. The criteria include the following:<\/p>\n<p>Account #<br \/>\nName<br \/>\nAddress<br \/>\nCity<br \/>\nState<br \/>\nZip<br \/>\nPhone Number<br \/>\nDevice ID (IMEI)<br \/>\nUser Defined Field<br \/>\nAPI Dealer Reference #<br \/>\nIn\/Out Service?<\/p>\n<p>Click Search. Search by Account Information will display the first 500 results of the search. If the search yields more than 500 results, the results page will advise you of how many and to refine your search further.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/Search\/search3.png\"><\/p>\n<h2>Search by Event History Occurrence<\/h2>\n<p>If you are looking for a specific event that occurred for a customer you can use the Search by Event History Occurrence. From here you will enter in the following:<\/p>\n<p>Date and Time Frame of Occurrence<br \/>\nService Type<\/p>\n<p>Click Search.<\/p>\n<h2>Search by Contact Information<\/h2>\n<p>From here you can enter in Search criteria using the customer\u2019s Contact Information. The criteria include the following:<\/p>\n<p>First Name of Contact<br \/>\nLast Name of Contact<br \/>\nContact Phone Number<br \/>\nContact Email Address<br \/>\nContact Passcode<\/p>\n<p>Click Search.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us Partner Portal Guide: Search Your browser does not support the video tag. Our universal search function allows you to search for an account by Account Number, Name, Address, or Phone Number. You can also [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1851,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-1139","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=1139"}],"version-history":[{"count":14,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1139\/revisions"}],"predecessor-version":[{"id":3475,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1139\/revisions\/3475"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1851"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=1139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}