{"id":1039,"date":"2021-02-18T13:27:22","date_gmt":"2021-02-18T13:27:22","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=1039"},"modified":"2025-05-15T13:30:06","modified_gmt":"2025-05-15T13:30:06","slug":"partner-portal-guide-event-history","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-event-history\/","title":{"rendered":"Partner Portal Guide: Event History"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>Partner Portal Guide: Event History<\/h1>\n<p><video width=\"75%\" controls=\"\" controlslist=\"nodownload\" oncontextmenu=\"return false;\"><source src=\"\/wp-content\/uploads\/sites\/3\/2025\/05\/Video-10-Event-History.mp4\" type=\"video\/mp4\">Your browser does not support the video tag.<\/video><\/p>\n<p>The Event History section of the Partner Portal allows you to see all signal activity and operator actions for a particular location.<\/p>\n<h2>Viewing Event History<\/h2>\n<p>Select the Event History link on the left hand side of the account page.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/EventHistory\/eventhistory1.png\"><br \/>\nFrom here you can select the time frame of what you would like to view. The default option shows the activity for the last seven days. However you can select from All Time, Today, Yesterday, Last 30 Days, This Month, Last Month, or a Custom Date Range.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/EventHistory\/eventhistory2.png\"><br \/>\nTo input a Custom Date Range, click \u2018Custom\u2019 from the Drop Down Menu. From here, you can indicate the start and end date for the search criteria.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/EventHistory\/eventhistory3.png\"><br \/>\nOnce you have the time period selected, click the Search button. All of the activity will be displayed on your screen as shown below.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/EventHistory\/eventhistory4.png\"><br \/>\nOnce the search results are displayed, you have the ability to filter by the Service Type of an event and by a particular Account Number linked to the site.<\/p>\n<div class=\"note\">Note: By default the system will display all of the operator actions as well as the signal activity. To only view the signal activity, check the Hide Operator Actions box.<\/div>\n<h2>Filter by Service Type<\/h2>\n<p>Click the Filter by Service Type drop down menu and make the appropriate selection(ex. Burglary, Fire, Medical, Trouble, etc.). There are many different service type options which are color coded for easier viewing.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/EventHistory\/eventhistory5.png\"><\/p>\n<h2>Filter by Account Number<\/h2>\n<p>By default the system will display the history for all accounts linked to this site. To view one account in particular, click the Accounts drop down menu and make the appropriate selection.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/EventHistory\/eventhistory6.png\"><\/p>\n<h2>Downloading a Call Recording<\/h2>\n<p>All outbound calls in relation to alarm events are available to be downloaded from the Partner Portal. Simply go to the Operator Action where the phone call was placed and click the download icon on the right hand side as shown below. This will download as a .mp4 file. If you wish to obtain an inbound call, please contact Partner Support.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/EventHistory\/eventhistory7.png\"><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us Partner Portal Guide: Event History Your browser does not support the video tag. The Event History section of the Partner Portal allows you to see all signal activity and operator actions for a particular [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1851,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-1039","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=1039"}],"version-history":[{"count":17,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1039\/revisions"}],"predecessor-version":[{"id":3485,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1039\/revisions\/3485"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1851"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=1039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}