{"id":1037,"date":"2021-02-18T13:27:14","date_gmt":"2021-02-18T13:27:14","guid":{"rendered":"https:\/\/portal.affiliated.com\/a\/?page_id=1037"},"modified":"2025-05-15T13:31:03","modified_gmt":"2025-05-15T13:31:03","slug":"partner-portal-guide-dispatch-information","status":"publish","type":"page","link":"https:\/\/portal.affiliated.com\/a\/partnerresources\/how-to-guides\/partner-portal\/partner-portal-guide-dispatch-information\/","title":{"rendered":"Partner Portal Guide: Dispatch Information"},"content":{"rendered":"<div class=\"page-container\">\n<div class=\"menu\">\n<nav>\n<li><a href=\"\/a\/\">Partner Resources Home<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/documents-forms\/\">Documents &amp; Forms<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/\">How-To Guides<\/a><\/li>\n<ul>\n<li class=\"active\"><a href=\"\/a\/partnerresources\/how-to-guides\/partner-portal\/\">Partner Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/partner-app\/\">Partner App<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-portal\/\">SeeMyAlarm Portal<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/how-to-guides\/seemyalarm-app\/\">SeeMyAlarm App<\/a><\/li>\n<\/ul>\n<li><a href=\"\/a\/partnerresources\/working-with-affiliated\/\">Working with Affiliated<\/a><\/li>\n<li><a href=\"\/a\/partnerresources\/contact-us\/\">Contact Us<\/a><\/li>\n<\/nav>\n<\/div>\n<div class=\"pr-content\">\n<h1>Partner Portal Guide: Dispatch Information<\/h1>\n<p><video width=\"75%\" controls=\"\" controlslist=\"nodownload\" oncontextmenu=\"return false;\"><source src=\"\/wp-content\/uploads\/sites\/3\/2025\/05\/Video-11-Dispatch-Information.mp4\" type=\"video\/mp4\">Your browser does not support the video tag.<\/video><\/p>\n<p>The Dispatch information page allows you to view the agencies that will be called for this account in case of an emergency.  Any special dispatch instructions are also displayed.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/DispatchInfo\/DispatchInfo1.png\"><\/p>\n<h2>Dispatch Agencies<\/h2>\n<p>The dispatch agencies will display on this page for Police, Patrol, Fire and Medical. You will be able to view the Agency Name, Type, Phone Number and Permit Number along with the effective and expiration date (if provided to us).<\/p>\n<p>If you need to edit the information you can click the pencil to the right of the dispatch agency.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/DispatchInfo\/DispatchInfo2.png\"><br \/>\nFrom here you can edit the phone number we are calling to dispatch by entering the new number in the Phone # field and clicking Search.  Select the appropriate agency from the search results list. You can also add and edit the Permit information from here. Enter in the Permit number, effective date and expiration date if applicable. Click Save.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/DispatchInfo\/DispatchInfo3.png\"><\/p>\n<h2>General Dispatch Notes<\/h2>\n<p>This section shows you the notes for this specific customer that is presented to our operator when handling an alarm. This information cannot be edited via the Partner Portal.<br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/3\/Guides\/DispatchInfo\/DispatchInfo4.png\"><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Partner Resources Home Documents &amp; Forms How-To Guides Partner Portal Partner App SeeMyAlarm Portal SeeMyAlarm App Working with Affiliated Contact Us Partner Portal Guide: Dispatch Information Your browser does not support the video tag. The Dispatch information page allows you to view the agencies that will be called for this account in case of an [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":1851,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank-page-with-container.php","meta":{"footnotes":""},"class_list":["post-1037","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/comments?post=1037"}],"version-history":[{"count":13,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1037\/revisions"}],"predecessor-version":[{"id":3487,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1037\/revisions\/3487"}],"up":[{"embeddable":true,"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/pages\/1851"}],"wp:attachment":[{"href":"https:\/\/portal.affiliated.com\/a\/wp-json\/wp\/v2\/media?parent=1037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}